Privacy Policy

We, at TripCafe Holidays, (hereinafter also referred to as “we,” “us,” or “our”) respect your data privacy.

This Privacy Policy explains our policies and procedures regarding what information we collect (via this Website – https://www.tripcafeholidays.com) or offline), when we collect, why we collect, whom do we share your personal information, and what rights or controls you have on the submitted information.

WHAT INFORMATION WE COLLECT

PERSONALLY IDENTIFIABLE INFORMATION (PII)

“Personal Information” is information that identifies you as an individual or relates to an identifiable person, including, for example:

• Name
• Postal addresses
• Telephone number
• Email address
• Passport number
• Any other information you provide when you communicate or book a travel service (e.g., points of pick up, drop, arrival/departure time, etc.) 

Demographic information

• Analytics/Advertising Data (such as where tied to a user/device ID)
• Inferences about you

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

HOW/WHEN WE MAY COLLECT PII

We and other third parties may collect Personal Information in a variety of ways, including:

• Through the Website: We may collect Personal Information through the Website (e.g., when you submit an enquiry form), such as when you purchase a travel service, register for a promotion, or provide a preferred means of communication or special travel requests (e.g., in connection with a disability or dietary restriction).
• Offline: We may collect Personal Information from you offline, such as when you contact customer service over the phone, email, or chat.
• From Other Sources: We may receive your Personal Information from other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties, to the extent permitted by applicable law.

HOW WE USE OF YOUR PERSONAL INFORMATION

TripCafe uses your personal data for the following purposes:

• To manage your travel enquiry or requests. 
• To provide and maintain our service.
• For the development, compliance, and undertaking of the purchase contract for the products, items, or services with travel supplier(s).
• Contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates when necessary or reasonable for their implementation.
• To contact you regarding news or offers from TripCafe if you opt for receiving such promotional offers or news.
• To send administrative information to you, such as information regarding the Services and changes to our terms, conditions, and policies.
• As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your state or country of residence; (b) to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity; (c) to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, assets, or interests or those of any of our affiliates; (f) to protect our rights, privacy, cybersecurity, safety, or property, or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

HOW PERSONAL INFORMATION MAY BE DISCLOSED

Your Personal Information may be disclosed or transferred to the following entities. These entities are not controlled by us and Personal Information disclosed to them is subject to the applicable entity’s privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any entity whose products or services you purchase using the Website:

• To our third-party travel-related suppliers, such as airlines, hotels, car rental companies, or travel insurance providers, so that they may provide the products and services that you book or purchase using the Website.
• To our third-party service providers who provide services such as website hosting, data analysis, advertising technology services, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services. The information we provide to third parties service providers is subject to confidentiality obligations and is intended to be used solely for the purpose(s) permitted thereby.
• In the event of a merger, reorganization, dissolution, or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including Personal Information, would be transferred to the surviving entity in a merger or the acquiring entity. All such transfers shall be subject to our commitments with respect to the privacy and confidentiality of such Personal Information as set forth in our Privacy Policy.
• As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your state or country of residence; (b) to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity; (c) to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, assets, or interests or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

NON-PERSONALLY IDENTIFIABLE INFORMATION (NON-PII) ANALYTICS/ADVERTISING DATA

Non-PII information may include the following (collectively, “Analytics/Advertising Data”):

• Browser and device information (e.g., IP address, device or other digital user IDs, browser or device type and version, other user agent string data, geolocation information).
• Services usage data (path taken to, through, or when exiting our Services, what page you are on or have visited, links clicked, videos or other content viewed, email open rates, mouse movements, scrolls, clicks, keystroke activity, browsing, search, or purchasing behavior, chat function usage).
• Advertising/advertising measurement data: data associated with your view of, or clicks on, advertisements served on our Services, cookie IDs or other digital or proprietary IDs (e.g., iOS IDFA, Google AAID) assigned to such device, the types of information described above, purchases or other conversions in relation to ads served on other properties, hashed emails or phone numbers.

HOW WE MAY COLLECT ANALYTICS/ADVERTISING DATA

We and our third-party service providers may collect Analytics/Advertising Data in a variety of ways, including:

• Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (e.g., Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version you are using.
• Through your use of the Website: When you visit or browse the Website, we and our third-party partners may track and collect Website usage data, such as the date and time the Website on your device accesses our servers, and what information and files have been downloaded to or from the Website based on your device.
• Using cookies: Cookies are pieces of information stored directly on the computer that you are using. Generally, cookies allow us to collect or read information such as browser type, time spent on the Services, user identifiers, pages visited, language preferences, and other anonymous or pseudonymous traffic data. Please see our Cookie Policy here for more information.
• Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of users of the Services (including email recipients), drop cookies, deliver and measure the success of our (or other advertisers’) marketing campaigns, and compile statistics about usage of the Services and response rates.
• Using Adobe Flash technology (including Flash Local Shared Objects (“Flash LSOs”) and other similar technologies: We may use Flash LSOs and other technologies to collect and store information about your use of the Services. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage.
• IP Address: Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the pages that were visited. We may also derive your approximate location from your IP address.
• Physical Location: We may request through the browser to allow us know your location to offer personalized services.

THIRD-PARTY SERVICES

TripCafe provides links to social or other third-party sites to help you know what customers think about us. You agree and understand that privacy policies of such sites are not controlled by TripCafe. The inclusion of a link on the Website does not imply endorsement of the linked site or service by us or by our affiliates.

WHAT WE DO WITH THE AD OR MARKETING DATA

We, and third-party advertising companies (e.g., advertising technology companies like ad servers, retargeting providers, or measurement providers, social media platforms), use information that we receive about you (e.g., that you provide to us or that is collected about your use of the Services, or that we receive from third parties) to serve advertisements more relevant to your interests, the content on which the ads will appear, or audiences similar to you, to optimize advertising campaigns, as well as provide analytics or advertising-related services such as reporting, market research, and measurement/attribution. More broadly, the information collected may be used by us, and these third parties, to better understand your interests and preferences.

SECURITY

TripCafe applies reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the CONTACT INFORMATION mentioned below.

OPT-OUT OF MARKETING EMAILS

You may opt-out from receiving marketing-related emails from us on a going-forward basis by following the instructions contained in each such email or by contacting us in accordance with the CONTACT INFORMATION mentioned below. You may opt-out of receiving push notifications from us through your device settings.

We will try to comply with your request as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative or transactional messages, from which you cannot opt-out.

WHAT CONTROL YOU CAN EXERCISE ON YOUR PERSONAL INFORMATION

You can access, correct, or delete Personal Information that you have previously shared or submitted to us. In case of any support requirements, you can reach out to us per the contact information provided at the bottom of this page.

Your control to personal information is subject to successful validation. For your data safety, we must verify your identity or request. We will try to comply with your request as soon as reasonably practicable.

RETENTION PERIOD

We will retain your Personal Information for the period that we deem necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

USE OF THE SERVICES BY MINORS

The Website or Services are not directed to individuals under the age of eighteen (18), and we request that they do not provide Personal Information on this Website.

UPDATES TO THIS PRIVACY POLICY

TripCafe reserves the rights to update or modify this Privacy Policy (including any constituent part included herein) anytime. The effective date or modification date is published on the top right corner of this page.